Patient and Family Advisory Council (PFAC)
at New England Rehabilitation Hospital
New England Rehabilitation Hospital (NERH) is committed to the development and implementation of a Patient Family Advisory Council (PFAC). The formation of a Patient and Family Advisory Council is in accordance with Massachusetts Department of Public Health regulations 105CMR.130.1800.
The purpose of a Patient and Family Advisory Council is to provide a forum that enables patients and family members to have direct input into the development of policies, programs and practices at New England Rehabilitation Hospital.
The PFAC at NERH consist of a total of nine members comprised of five former patients and/or family members (at least 2 of the 5 must be former patients) and all must be representative of the community at large. Four persons from the NERH staff also serve on the Council. The PFAC reviews and advises NERH on matters brought before the council and may include issues related to education, quality, safety or other programs, policies, procedures or concerns. The PFAC has direct communication with Senior Leadership at New England Rehabilitation Hospital.
NERH developed a work plan to ensure that the timetable for implementation of the PFAC was on track, and began meetings in October 2010.
Since its inception in October 2010, the Patient Family Advisory Council has:
- Provided input to a new Discharge Medication Tool
- Suggested ways to ease transition into the hospital by helping to redesign the Admission Packet
- Reviewed and made suggestions to the Discharge Instruction form to aid in clarity to the patient
- Provided input to the types of questions for Follow-up Calls to patients
View a Presentation.